Terms & Conditions

These Terms & Conditions govern your use of the Groovy Tours Jamaica website and the booking or purchase of transportation, airport transfer, tour and excursion services offered through the website or directly by Groovy Tours Jamaica.

By using this website, submitting a booking, paying a deposit or accepting a confirmed service, you acknowledge that you have read and agree to the applicable terms on this page. If a specific product, booking confirmation or written agreement contains additional terms, those additional terms also apply to that booking.

Bookings are subject to availability and are confirmed only after Groovy Tours Jamaica has accepted the reservation and any required payment or deposit has been received.

• Please provide accurate names, contact information, travel dates, flight details, resort or accommodation details and passenger information when requested.
• Customers are responsible for reviewing booking details and notifying Groovy Tours Jamaica promptly if any information is incorrect.
• Changes requested after confirmation remain subject to availability and may be affected by the cancellation and change rules below.

Prices are shown in the currency displayed on the relevant product, booking page or checkout. Where a deposit option is offered, the amount due at booking and any remaining balance will be shown or communicated as part of the reservation process.

The existing Groovy Tours website currently allows customers to secure certain bookings with a deposit and pay the remaining balance on arrival by available payment methods or through a secure payment link where offered. Payment options may vary by service.

Customers should review the final booking total before payment. Any optional additions, destination surcharges or other charges specifically shown during booking form part of the total price.

Groovy Tours Jamaica understands that travel plans can change. The amount refundable depends on when written cancellation notice is received in relation to the scheduled tour or transfer date.

• 7 days before the scheduled date: a full refund of the total booking amount.
• 5 days before the scheduled date: a refund of 60% of the total booking amount. The existing cancellation policy also states that a 25% administration/service fee applies.
• 3 days before the scheduled date: a refund of 50% of the total booking amount. The existing cancellation policy also states that a 50% administration/service fee applies.
• No-shows or cancellations on the scheduled date: no refund. The full booking amount is forfeited, including where client-caused delays result in missing the tour or transfer.

Weather-Dependent Tours

For activities significantly affected by weather, Groovy Tours Jamaica may postpone the activity to a mutually agreed alternative date, suggest a suitable alternative experience, or consider a refund in accordance with the applicable policy when the activity cannot be operated safely.

Force Majeure

If Groovy Tours Jamaica must cancel a service because of circumstances beyond its reasonable control, such as extreme weather, natural disaster, government restrictions, major safety concerns or major logistical failure, customers will be notified as soon as reasonably possible and may be offered a full refund or an opportunity to reschedule, subject to availability. Groovy Tours Jamaica is not responsible for additional costs a customer may incur because of such cancellation.

Important Notes

• Cancellation requests should be submitted in writing, preferably by email or WhatsApp.
• Refunds are processed to the original payment method. The existing policy advises allowing approximately 3–5 business days, although the final timing depends on the bank or payment provider.
• Changes to date, time or participant details requested less than 7 days before the scheduled service may be subject to availability and may incur an administration fee.
• The cancellation policy generally applies to airport transfers unless different terms are stated for a particular booking.

Please contact Groovy Tours Jamaica as soon as possible if your travel arrangements change. Requested changes are subject to availability.

For airport transfers, customers should provide accurate flight information so the team can prepare for the scheduled arrival. Groovy Tours Jamaica states that incoming flights are monitored for delayed arrivals; however, customers should still communicate significant itinerary changes whenever possible.

A no-show includes failure to arrive at the designated meeting point at the agreed time without an accepted change to the booking. No-shows are handled in accordance with the cancellation policy above.

Airport transfer customers should provide complete arrival or departure information, including the correct airport, airline or flight number where requested, accommodation or destination and a reliable contact number.

• Groovy Tours Jamaica provides airport transportation to resorts, hotels, villas and destinations across Jamaica.
• For Montego Bay Airport arrivals, the current website states that the driver will greet the customer in the arrivals area with identifying information and assist with luggage.
• One-way and round-trip transfers may be offered depending on the selected product.
• Customers should disclose unusual luggage, mobility requirements or unusually large groups before the service so appropriate transportation can be arranged.

Tour and excursion descriptions may include transportation, entry fees, stops or other inclusions depending on the specific product. Customers should review the individual product details because inclusions and requirements vary by experience.

Some activities depend on weather, attraction operating conditions, third-party availability or safety requirements. An itinerary may therefore need to be adjusted when reasonably necessary for safety or operational reasons.

Where a third-party attraction or activity operator is involved, that operator may have its own admission, age, health, weight, footwear or safety requirements. Customers are responsible for complying with requirements communicated for the selected activity.

Customers must follow reasonable safety instructions provided by drivers, guides and activity operators. Seat belts and other available safety equipment should be used as instructed.

Groovy Tours Jamaica may refuse or discontinue service where a person's conduct creates a material safety risk, is unlawful, threatens staff or other guests, or makes the service unreasonable to continue. Any refund in such a situation will depend on the circumstances and applicable law.

To the extent permitted by applicable law, Groovy Tours Jamaica is not responsible for losses caused solely by events outside its reasonable control, including severe weather, government action, road closures, airline disruption or the independent acts of third-party attractions and service providers.

Nothing in these Terms is intended to exclude or limit a right or remedy that cannot legally be excluded. Customers remain responsible for personal belongings and should take reasonable precautions during transportation and activities.

Groovy Tours Jamaica may collect information that you voluntarily provide when requesting information, contacting the business or making a booking. This may include your name, email address, telephone or WhatsApp number, travel dates, flight information, accommodation, passenger details, selected services and messages you send.

How Information May Be Used

• To respond to enquiries and customer-service requests.
• To create, confirm, manage and fulfil bookings.
• To communicate changes, pickup information or other information relevant to a booked service.
• To process or verify payments through the payment services used by the website.
• To maintain website security, prevent abuse and comply with legal or accounting obligations.

Payment Information

Card or other payment information may be handled by the payment provider used at checkout or through a secure payment link. Groovy Tours Jamaica should not request that customers send full payment-card details through ordinary email or WhatsApp.

Sharing of Information

Information may be shared with service providers or activity partners only where reasonably necessary to operate the website, process a payment, provide the booked transportation or activity, or comply with law. Groovy Tours Jamaica does not state that customer information is sold to advertisers.

Retention & Requests

Booking and enquiry information may be retained for as long as reasonably necessary for customer service, operational, accounting, dispute-resolution or legal purposes. Customers may contact Groovy Tours Jamaica to request correction of inaccurate personal information or to ask about information held about them, subject to legal retention requirements.

The website may use cookies or similar browser technologies that are necessary for normal website operation, security, form functionality, shopping-cart or checkout sessions and saved preferences.

If analytics, advertising or other optional tracking tools are enabled on the website, those services may also use cookies or similar technologies according to their own policies. The exact tools used can change as the website is updated.

You can control many cookies through your browser settings, although disabling essential cookies may prevent parts of the website, cart or checkout from functioning correctly.

Unless otherwise stated, the Groovy Tours Jamaica name, branding and original website materials are protected by applicable intellectual-property rights. Third-party photographs, logos, payment marks and other materials remain the property of their respective owners.

Website content may not be copied, republished or commercially exploited without permission except where use is otherwise permitted by law.

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit malicious material, use false booking information or use the website for unlawful purposes.

Groovy Tours Jamaica aims to keep website information current but may correct errors, update descriptions or change availability when necessary. A typographical or technical error does not create an obligation to provide a service at an obviously incorrect price or on impossible terms.

Groovy Tours Jamaica may update these Terms & Conditions, policies and FAQs when services, website features or business practices change. The effective or last-updated date shown on this page should be updated when material changes are published.

The version in effect at the time of a confirmed booking generally applies to that booking unless a later change is required by law or is accepted by the customer.

Questions about these Terms & Conditions, cancellation requests, privacy questions or booking concerns can be directed to Groovy Tours Jamaica.

• Phone / WhatsApp: +1 (876) 443-5737
• Email: groovytoursjamaica@gmail.com
• Location: Montego Bay, Jamaica
• Office Hours: 24h